Friday, March 23, 2012

Quick Tip: Offer Remote Assistance on a network with ease

Everyone frequently has users that are difficult to walk through procedures over the phone or email. Remote Desktop is great for fixing a problem on your own and if the issue isn't profile specific but it won't let you screen share with the user. There are a bunch of 3rd party apps you can purchase for the purpose of remote assistance but i find Microsoft's Remote Assistance tool works just fine. Unfortunately, just launching the application from your start menu doesn't give you any kind of enterprise friendly options. All I want is offer remote assistance to a user on the network with minimal user interaction. There's no need to further complicate a less technical users problems with troubleshooting the remote assistance!

Luckily, Microsoft has some command line switches for Remote Assistance and in this case you can use the string below. I personally just create a new shortcut so there's no need to type it in anymore.

%windir%\system32\msra.exe /offerRA

This will bring up a new window where you can just enter the users computer name or IP address. All the user will have to do will be click Yes on two different pop-ups on their screen and you're good to go!


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